Terms of Service

Last updated on: September 29, 2026

Welcome to venacharm.

This website is owned and operated by DASA MELODY LIMITED, located at UNIT 917B, 9/F, TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, HONG KONG.

In these Terms of Service, venacharm, “we”, “us”, and “our” refer to DASA MELODY LIMITED, the legal entity responsible for operating this website.

By accessing or using this website, creating an account, placing an order, or purchasing any product, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, please do not use the website or purchase our products.

1. Online Store Terms

  • By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian where required by applicable law.

  • You may not use our website or products for any unlawful or unauthorized purpose, and you may not violate any applicable laws, regulations, intellectual property rights, or third-party rights while using our services.

  • You must not transmit viruses, malware, harmful code, or other material that may interfere with the security or operation of the website.

  • A violation of these Terms may result in suspension or termination of your access to the website or our services.

2. General Conditions

  • We reserve the right to refuse service, cancel orders, or restrict access to the website where reasonably necessary, including in cases of suspected fraud, abuse, unauthorized activity, violation of these Terms, or legal or regulatory requirements.

  • We may update, modify, suspend, or discontinue any part of the website or our services from time to time.

  • You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the website, its content, or our services without our prior written permission, except as permitted by applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colors, sizing information, availability, and other information displayed on the website are accurate. However, minor differences may occur due to screen settings, photography, manufacturing variations, or other reasonable factors.

We reserve the right to:

  • Correct errors or inaccuracies

  • Update product information

  • Change prices

  • Limit product quantities

  • Discontinue products

  • Cancel orders where necessary

If an error materially affects an order you have already placed, we will contact you where reasonably possible and provide an appropriate solution.

4. Pricing and Payment

  • All prices are displayed in the currency shown on the website or at checkout.

  • Prices, promotions, discounts, and availability may change without prior notice.

  • You agree to provide current, complete, and accurate billing and payment information when placing an order.

  • By submitting an order, you authorize us and our payment service providers to process the applicable payment amount.

  • We may decline, hold, or cancel an order if we reasonably believe that the payment information is inaccurate, unauthorized, fraudulent, or otherwise presents a security risk.

5. Orders

Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel an order for reasonable reasons, including:

  • Product unavailability;

  • Pricing or product information errors;

  • Payment authorization failure;

  • Suspected fraud or unauthorized activity;

  • Shipping restrictions;

  • Violation of these Terms.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method. Customers are responsible for providing accurate billing, shipping, email, and contact information.

6. Order Changes and Cancellations

Orders are processed quickly. If you need to change or cancel an order, please submit your request through our contact form or email us as soon as possible and within 1 hour of order confirmation in accordance with our Exchange & Return Policy.

Once an order has entered processing or has been shipped, we may no longer be able to change or cancel it. If cancellation is no longer possible, you may request a return or exchange after delivery in accordance with our Exchange & Return Policy.

7. Shipping and Delivery

Shipping destinations, processing times, estimated delivery times, shipping fees, tracking information, and other delivery terms are described in our Order & Shipping Policy.

  • Delivery estimates are provided for reference and are not guaranteed.

  • Delays may occur due to factors outside our reasonable control, including carrier delays, customs processing, weather, local delivery conditions, holidays, or other unforeseen circumstances.

  • Customers are responsible for providing a complete and accurate shipping address.

8. Returns, Exchanges, and Refunds

Our return, exchange, and refund terms are described in our Exchange & Return Policy.

  • Eligible refund requests must be submitted within the applicable refund period stated in that policy.

  • Eligible exchange requests may be available for a longer period where specifically stated.

  • Customers must contact us and receive return instructions before sending products back.

  • Refunds, where approved, will be issued to the original payment method in accordance with our Exchange & Return Policy.

9. Customer Support

If you have questions regarding an order, payment, shipping, returns, exchanges, refunds, or our products, please contact our customer support team:

  • Brand: venacharm

  • Operated by: DASA MELODY LIMITED

  • Business Address: UNIT 917B, 9/F, TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, HONG KONG

  • Email: support.dasamelody@gmail.com

We aim to respond to customer inquiries as promptly as reasonably possible. For order-related requests, please provide your order number and the email address used at checkout.

10. Marketing Communications

Where permitted by applicable law, you may choose to receive promotional emails, text messages, or other marketing communications from us. Marketing communications are sent only where appropriate consent or another lawful basis exists.

If you subscribe to text messages:

  • Message and data rates may apply;

  • Message frequency may vary;

  • You may reply STOP to opt out where supported;

  • Consent to marketing messages is not a condition of purchase unless expressly permitted by applicable law.

You may unsubscribe from marketing emails using the unsubscribe link included in the message.

11. Privacy

Your use of the website is also subject to our Privacy Policy. Our Privacy Policy explains how we collect, use, disclose, and protect personal information and how you may exercise applicable privacy rights. Please review the Privacy Policy carefully.

12. Third-Party Services and Links

The website may contain links to third-party websites, payment providers, shipping providers, or other third-party services. We are not responsible for the content, privacy practices, availability, or policies of third-party websites or services that we do not control.

13. User Content, Reviews, and Feedback

If you submit reviews, comments, photos, feedback, suggestions, or other content to us, you confirm that:

  • You have the right to submit the content;

  • The content is accurate to the best of your knowledge;

  • The content does not violate applicable law or third-party rights;

  • The content does not contain unlawful, abusive, defamatory, fraudulent, or malicious material.

Where permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish content you voluntarily submit in connection with our website, products, marketing, and customer experience.

14. Intellectual Property

Unless otherwise stated, the website and its content, including text, graphics, logos, product images, designs, layouts, and other materials, are owned by or licensed to venacharm / DASA MELODY LIMITED and are protected by applicable intellectual property laws.

15. Prohibited Uses

You may not use the website or its content:

  • For unlawful or fraudulent purposes;

  • To violate applicable laws or regulations;

  • To infringe intellectual property or privacy rights;

  • To submit false or misleading information;

  • To upload viruses, malware, or harmful code;

  • To interfere with the security or operation of the website;

  • To collect personal information from others without authorization;

  • To impersonate another person or entity;

  • To engage in spam, phishing, scraping, or other abusive activity;

  • To place orders without a genuine intention to complete the transaction.

We may restrict or terminate access to the website where these rules are violated.

16. Errors and Inaccuracies

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information. We reserve the right to correct such errors, update information, or cancel affected orders where reasonably necessary.

17. Disclaimer of Warranties

We make reasonable efforts to operate the website securely and reliably, but we do not guarantee that access will always be uninterrupted, error-free, or completely secure. To the maximum extent permitted by applicable law, the website and its services are provided on an “as available” basis.

18. Limitation of Liability

To the maximum extent permitted by applicable law, DASA MELODY LIMITED, venacharm, and their officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or our services.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless DASA MELODY LIMITED, venacharm, and their officers, employees, affiliates, contractors, and service providers from claims arising from your unlawful use of the website, your violation of these Terms, or your infringement of third-party rights.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes, claims, or controversies arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

22. Changes to These Terms

We may update these Terms from time to time. When changes are made, the updated version will be posted on this page with a revised “Last updated” date.

23. Contact Information

For customer service questions, legal inquiries, or questions about these Terms, please contact:

  • Brand: venacharm

  • Operated by: DASA MELODY LIMITED

  • Business Address: UNIT 917B, 9/F, TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, HONG KONG

  • Email: support.dasamelody@gmail.com